NOC Engineer

OUR CLIENT; A LEADING OPERATOR WITHIN THE IGAMING INDUSTRY, ARE LOOKING FOR A NOC ENGINEER TO JOIN THEIR TEAM IN THEIR MALTA OFFICE.

The role:
  • The Network Operations Centre (NOC) plays a key role in ensuring high availability and attainment of service levels.
  • As a NOC engineer you will interact frequently with Customer Support, 3rd Line Support teams and 3rd party providers, therefore having effective written and verbal communication skills are important.
  • You will be the single point of contact for handling and monitoring the company’s infrastructure.
Key responsibilities:

  • Detect and analyse alarms to provide fault isolation and remote troubleshooting, escalating when necessary.
  • Maintain and monitor the company’s Infrastructure.
  • Maintain a good standard of providing information internally as well as with customers when it comes to ongoing issues.
  • Acts as a focal point for outages until restoration.
  • Assists in process improvement and automation.
  • Document and write procedures with relation to new technologies
  • Maintain, escalate and update NOC related tickets
  • Work on a rotating 16/7 shift basis
  • Deliver on KPI’s set internally as well as adhere to SLA’s and OLA’s with regards to service delivery to our customers
  • Escalate as required for resolution according to SLAs and OLAs.
  • Provide effective, efficient and knowledgeable customer service and solutions to our customers (both external and internal)
  • Using ITIL Best Practice handle service requests, incidents, problems and change requests.
  • Create new and update existing knowledge base articles
  • Achieve Key Performance Indicators (KPIs) and Customer Satisfaction metrics.

Skills:

  • Possess excellent communication skills, needed for delivery of information both to technical teams as well as non-technical personnel
  • Ability to work autonomously as well as in a team environment
  • Be highly motivated, with proven aptitude for learning new skills and keeping up to date with the latest technologies and industry changes.
Technical Skills:
  • Demonstrated knowledge of networking essentials, including LAN/WAN, Routing and Networking Protocols.
  • Demonstrated knowledge of Server administration including but not limited to DNS, Active Directory and DHCP.
  • Knowledge of monitoring tools including but not limited to Nagios, OP5 and Splunk.
  • Demonstrated knowledge of Linux Administration including but not limited to, basic navigation through terminal reviewing and troubleshooting of logs
  • Demonstrated knowledge of SQL. Skills should include but not limited to querying the database to gather information and troubleshooting. Experience with updating entries and transactions.
  • Demonstrated knowledge of web services including but not limited to WSDL and manual SOAP call triggering and troubleshooting.
  • Basic Knowledge of Java and Application Servers. Preference given to demonstrated knowledge of analysing logs and troubleshooting issues.
  • Knowledge of HTML/CSS & JavaScript preferred.
  • Knowledge of ITIL Service Management & Best Practices.
​For further information or to apply; please email your CV to lilia@igamingelite.com
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